Question 1

What types of tours do you offer?

Accepted Answer

We offer guided walking tours of Dzaleka Refugee Camp led by local guides. Visits can include camp history, daily life, community initiatives, markets, creative spaces, and selected zones depending on timing, access, and visitor interests.

Question 2

Can I choose specific areas or interests for my visit?

Accepted Answer

Yes. During booking you can share interests such as arts, education, community projects, entrepreneurship, faith spaces, markets, sports, or youth initiatives. We use that information to shape the visit where possible.

Question 3

Are the tours family-friendly?

Accepted Answer

Yes. We can adjust the pace and content for families, school groups, and mixed-age groups. Please mention children, accessibility needs, or sensitive requirements when booking.

Question 4

Are visits guaranteed to include every listed place?

Accepted Answer

No. Dzaleka is a living community, so access can depend on timing, community availability, weather, security guidance, public holidays, and partner schedules. Your guide will adapt the route responsibly.

Question 5

How much do tours cost?

Accepted Answer

Current prices are shown on the booking form before you submit your request. Pricing can vary by group size, tour type, custom duration, and any additional services requested.

Question 6

When is my booking confirmed?

Accepted Answer

After you submit a request, our team reviews guide availability, timing, meeting point, and any special notes. Your booking is confirmed only after you receive confirmation from Visit Dzaleka.

Question 7

What is your cancellation policy?

Accepted Answer

Please contact us as early as possible if you need to cancel. If we need to cancel because of safety, guide availability, access restrictions, or local conditions, we will contact you and help with next steps.

Question 8

Can I reschedule my visit?

Accepted Answer

Yes, visitors can request a reschedule from their booking page. Rescheduling depends on guide availability, transport availability if requested, and operational conditions on the new date.

Question 9

Can Visit Dzaleka arrange transport?

Accepted Answer

You can request transport during booking. Transport depends on partner availability, route, date, pickup location, and the quote you receive. If no partner is available, you may need to arrange alternative transport outside our partner network.

Question 10

How does a transport quote work?

Accepted Answer

If a partner can assist, they provide a quote, pickup time, driver details, and vehicle details. You can review the quote before final confirmation.

Question 11

Will I receive driver details?

Accepted Answer

Yes. Once a partner accepts and driver details are assigned, you should receive the relevant pickup and driver information so you can coordinate clearly before travel.

Question 12

How can I pay?

Accepted Answer

Available payment methods are shown during booking or in your visitor booking page. Depending on configuration and your booking, this may include cash, local mobile money, bank or reference-based payment, or card payment.

Question 13

Can I pay by card?

Accepted Answer

Card payment is available only when enabled for your booking. If card payment is offered, the payment is processed through Stripe and your booking page will show the next step.

Question 14

How do I report a payment?

Accepted Answer

Visitors can report payment details from their booking page. Staff then verify the payment and update the booking status.

Question 15

Will I receive a receipt?

Accepted Answer

When a payment is verified and marked paid, the system can send a payment receipt email to the visitor.

Question 16

Do I need an account?

Accepted Answer

An account helps you manage bookings, view booking details, message Visit Dzaleka, track transport quote updates, and access visitor resources. Some booking emails may also invite you to create or access your account.

Question 17

Where can I view my booking?

Accepted Answer

After logging in, go to Your Bookings. Each booking has its own detail page that you can bookmark or share with your group.

Question 18

Who can I message?

Accepted Answer

Visitors can message Visit Dzaleka staff from their booking. Once a guide is assigned, booking-specific communication can also include the assigned guide where enabled.

Question 19

Can I update my visitor preferences?

Accepted Answer

Yes. Your profile can include country, phone, language preference, accessibility needs, dietary notes, and emergency contact information so the team can plan more responsibly.

Question 20

What are the tour timings?

Accepted Answer

Tour times depend on the date, guide availability, and the type of visit. Common tour windows are during the day, and your confirmed booking will show the final date and time.

Question 21

Where do tours start from?

Accepted Answer

Your confirmed booking will show the meeting point. Common meeting points may include well-known community or organization locations near Dzaleka, but the final point depends on the visit plan.

Question 22

What should I bring for the tour?

Accepted Answer

Wear comfortable walking shoes and bring water, sun protection, a charged phone, and any medication you may need. Please dress respectfully and ask before taking photos of people.

Question 23

Is it safe to visit Dzaleka?

Accepted Answer

Visits are planned with local guidance and community awareness. As with any community visit, follow your guide's instructions, stay with the group, and respect local privacy and security guidance.

Question 24

What are the different zones in Dzaleka Refugee Camp?

Accepted Answer

Dzaleka has multiple zones and neighborhoods, each with its own community life, history, and points of interest. A visit route may include selected areas depending on the purpose of the tour and what is appropriate on the day.

Question 25

Can I attend events in Dzaleka?

Accepted Answer

Visit the What's On page for upcoming events, festivals, performances, workshops, and community activities. Some events may have external links or organizers outside Visit Dzaleka.

Question 26

Do you work with partners?

Accepted Answer

Yes. Visit Dzaleka may work with guides, transport partners, community initiatives, event organizers, and other responsible partners to improve visitor experience and community benefit.

Frequently Asked Questions

Tours & Experience

Pricing & Booking

Transport

Payments

Your Booking Account

Planning Your Visit

Events & Dzaleka

Still have questions?