Question 1

What types of tours do you offer?

Accepted Answer

We offer guided walking tours of Dzaleka Refugee Camp, where visitors can explore key areas, learn about the camp's history, and engage with the community.

Question 2

What activities can I experience during the visit?

Accepted Answer

Visitors can experience cultural exchanges, educational workshops, community initiatives, and during special events, the Tumaini Festival which showcases music, art, and performances. You can also engage with local entrepreneurs and artisans.

Question 3

Are the tours family-friendly?

Accepted Answer

Yes, our tours are suitable for all ages and are designed to be family-friendly. We can adjust the tour content and pace to accommodate families with children.

Question 4

How much do tours cost?

Accepted Answer

Tour prices range from MWK 15,000 for individuals to MWK 100,000 for groups of 10+ people. Additional hours are charged at MWK 10,000 per hour.

Question 5

Do you offer group discounts?

Accepted Answer

Yes, we offer special rates for groups. Groups of 6-10 people pay MWK 80,000, while groups of 10+ people pay MWK 100,000 for a standard 2-hour tour.

Question 6

What is your cancellation policy?

Accepted Answer

We understand that plans can change. Please inform us as soon as possible if you need to cancel or reschedule your tour, and we will do our best to accommodate your needs.

Question 7

What are the tour timings?

Accepted Answer

Tours operate Monday through Friday, with standard start times at 10:00 AM and 2:00 PM. The standard tour duration is 2 hours, with options for extended tours.

Question 8

Where do tours start from?

Accepted Answer

Tours can start from three recommended meeting points: the UNHCR Office, Appfactory, or JRS (Jesuit Refugee Service). The specific meeting point will be confirmed upon booking.

Question 9

What should I bring for the tour?

Accepted Answer

We recommend wearing comfortable walking shoes, bringing a hat, sunscreen, water, and a camera. The tours involve walking, so comfortable attire is essential.

Question 10

How do I access my visitor dashboard?

Accepted Answer

Once you have created an account and logged in, you will be automatically directed to your Visitor Dashboard. This is your central hub for managing your Dzaleka experience.

Question 11

What can I do on the dashboard?

Accepted Answer

Your dashboard allows you to: Book new tours ('Book'), view your upcoming and past itineraries ('Bookings'), communicate directly with us or your guide ('Messages'), and access helpful materials ('Resources').

Question 12

How do I check my booking status?

Accepted Answer

Navigate to the 'Bookings' section on your dashboard. You will see a list of your requests with their current status (e.g., Pending, Confirmed). You can also view detailed itineraries here.

Question 13

Can I contact my guide before the tour?

Accepted Answer

Yes! Use the 'Messages' feature on your dashboard to send secure messages to your assigned guide or our coordination team regarding any specific needs or questions about your upcoming visit.

Question 14

What are the different zones in Dzaleka Refugee Camp?

Accepted Answer

Dzaleka Refugee Camp is divided into several distinct zones: Lisungwi, Kawale 1 & 2, Likuni 1 & 2, Zomba, Blantyre, Katubza, New Katubza, and Dzaleka Hill. Each zone has its own unique characteristics and community features.

Frequently Asked Questions

Tours & Packages

Pricing & Booking

Planning Your Visit

Visitor Dashboard

About Dzaleka

Still have questions?