Disclaimer

Visit Dzaleka is a community-led tourism initiative that connects visitors with local guides residing in Dzaleka Refugee Camp, located in Dowa District, Malawi. Our platform facilitates cultural exchange experiences, guided tours, and authentic engagement with the refugee community.

We operate as part of Dzaleka Online Services, a digital ecosystem supporting refugee-led initiatives and community development.

All tours are conducted in coordination with camp authorities, UNHCR guidelines, and local security protocols. Our guides are trained community members who understand and adhere to all applicable regulations.

• Tours follow established routes and safety procedures
• Visitors must comply with camp entry requirements
• Photography and recording may be restricted in certain areas
• Guides are authorized to modify or cancel tours for safety reasons

Tour availability is subject to camp access regulations and may change without prior notice due to:

• Security considerations
• Weather conditions
• Official camp activities or events
• Public health measures
• Guide availability

We will make reasonable efforts to notify you of any changes to your booking, but cannot guarantee uninterrupted service.

While we take every reasonable precaution to ensure visitor safety, participation in tours is at your own risk. Visit Dzaleka, its operators, guides, and affiliates shall not be held liable for:

• Personal injury, illness, or death during tours
• Loss, theft, or damage to personal property
• Delays, cancellations, or itinerary changes
• Actions or conduct of third parties
• Force majeure events beyond our control

We strongly recommend that all visitors obtain comprehensive travel insurance before participating in any tour.

By booking a tour, you agree to:

• Respect the dignity, privacy, and culture of camp residents
• Follow all instructions from guides and camp authorities
• Obtain consent before photographing or recording individuals
• Refrain from distributing money, gifts, or items to residents without coordination
• Not engage in any illegal activities
• Dress appropriately and behave respectfully

Failure to comply may result in immediate termination of your tour without refund.

Accuracy of Information

We strive to provide accurate and up-to-date information on our platform. However, we do not warrant that all content is complete, accurate, or current. Information about camp demographics, services, and experiences may change over time.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any external sites. Accessing third-party links is at your own discretion and risk.

Changes to This Disclaimer

We reserve the right to update or modify this disclaimer at any time without prior notice. Continued use of our platform after any changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about this disclaimer, please contact us at:

• Email: info@mail.dzaleka.com
• Website: services.dzaleka.com